Q1. What payment methods do you accept?
We accept the following methods of payment: Visa, Mastercard, Delta and Maestro/Switch.
Q2. Can I amend an existing order?
As soon as we receive an order, we aim to despatch the items very quickly. Once an order has been despatched, we are unable to make any amendments. Should you need to make any changes to a new order, please email our Customer Services team at email@example.com as soon as possible and we will certainly do all we can to assist.
Q3. When do you charge me?
When placing an order online charge your card instantly.
Q4. How will my order be sent to me?
Matte Black Everythin has built up excellent relationships with a range of carriers in order to offer its customers as wide a choice as possible for shipping and to keep delivery costs low. As such we cannot confirm by what method of shipping your order will be sent until the order is collated and despatched.
Q5. How much is postage going to cost me and when can I expect to receive my delivery?
We offer FREE yes FREE worldwide delivery to almost every location on planet earth
For orders, If you have not received your order or an attempted delivery card within 8 days of receiving your despatch confirmation email, please contact us as soon as possible on firstname.lastname@example.org and we will attempt to locate your shipment for you.
We regularly review our delivery options in order to offer the best possible prices and services to our customers.
Q6. I’ve received an email from you, what does it mean?
If you have received an email from Matte Black Everythin then this could be for several reasons.
When you shop with us online, you will receive an email to confirm that order has been placed. This allows you the chance to check what you have ordered was correct.
At the point we despatch your order we will send you a despatch confirmation email. This email confirms the method and content of that particular shipment. If an item is not shown in that email, then it will be despatched separately. This email will also contain detailed tracking information if the particular item was send tracked.
General Communication Regarding Your Order
Depending on the individual circumstances of your order (such as how and when it was placed, and its content) you may receive additional emails from us. These will be clearly shown in the subject line as ‘Your Order with Matte Black Everythin’ If you do receive such an email, then we are attempting to let you know something important about an open order that we are processing for you. We hope you understand that by sending such emails, we are trying to minimise any delays that may have occurred with your order.
From time to time, Matte Black Everythin likes to offer its customers a chance to receive something special, anything from a discount on an item to ‘buy together and save’ offers. You will not receive such mailings unless you have indicated to us that you are happy to do so. If you believe you may have received such an email in error, please contact us by clicking here and we will remove your email address from our mailing list.
Q7. I’ve received the wrong item, what can I do?
We’re sorry to hear that you have received the wrong item. We want to rectify this for you as soon as possible. Please get in touch and identify whats happened improve this for the future and get your item exchanged. Contact us on INFO@MATTEBLACKEVERYTHIN.COM attach your order number for reference.
Q8. I’ve received a faulty item, what can I do?
We’re sorry to hear there’s been a problem with your new item. We want to rectify this for you as soon as possible. Please get in touch and identify what the fault is to help us improve this for the future and get your item exchanged. Contact us on INFO@MATTEBLACKEVERYTHIN.COM attach your order number for reference.
Q9. Are my details safe when shopping on your site?
The Matte Black Everythin web site and any transactions on the web site are protected by Stripe(https://stripe.com/gb)
If you elect to order online, we will ask you to enter your card details as part of the ordering process. These details are encrypted using a SSL secure server before sending and are only ever stored in this encrypted format.